"What Students Don't Know" - From Inside Higher Ed

"Many students described experiences of anxiety and confusion when looking for resources -- an observation that seems to be widespread among students at the five institutions involved in this study,” Duke and Asher wrote.

http://www.insidehighered.com/news/2011/08/22/erial_study_of_student_research_habits_at_illinois_university_libraries_reveals_alarmingly_poor_information_literacy_and_skills